Questions, answered
Gutter cleaning FAQs
Find answers about gutter clearance, repairs, annual maintenance, local visits and secure payment.
Help before and after booking
Search by topic below. For help with a particular property or booking, call 01635 783447.
13 answers
What does gutter clearance include?
We remove leaves, moss and debris from gutters and accessible downpipes so rainwater can flow freely. Washing the outside of the guttering, fascias and soffits is a separate service.
Do you repair leaking gutters?
Yes, you can request a repair quote. Tell us where the leak is and describe any visible damage. Repairs need an assessment and an agreed price before payment.
Can I add other cleaning services?
You can select fascia and soffit cleaning, conservatory roof cleaning and external window cleaning alongside gutter clearance. The calculator shows the selected services and total before you book.
How often should gutters be cleared?
Most homes benefit from clearance once a year. Nearby trees, moss and recurring blockages may mean more frequent visits are useful.
Who can book at the annual price?
Annual prices are available to everyone choosing an annual booking. You do not need to be a regular window-cleaning customer.
Does an annual booking charge me automatically next year?
No. Your online payment covers this visit only. The office contacts you to arrange future visits and confirm the price. This checkout does not set up automatic future charges.
Can I see my price before giving my contact details?
Yes. Choose your property, services and frequency to see a VAT-inclusive price before entering contact details. Unusual properties, repairs and commercial work may need a tailored quote.
When do I pay?
For online bookings, choose an available date and pay securely through Stripe. Your appointment is confirmed after payment succeeds. Payment covers one visit for each selected service.
Do I need to be at home?
Please provide safe access to the areas being cleaned and tell us about locked gates or other restrictions. Contact the office before booking if someone needs to be present to provide access.
What if my property has high gutters or difficult access?
Contact the office with the property details before paying. Unusually high gutters, shared guttering, extensions and restricted access may need an assessment and tailored quote.
How do I change or cancel my booking?
Contact the office by phone or email with your booking reference as soon as possible. See the booking terms for cancellation and refund information.
How do I check whether you cover my address?
Browse our areas page, then enter your full postcode in the booking calculator to check available dates. Map markers show towns rather than exact coverage boundaries. If no dates appear, contact the office.
Why are some dates recommended for my area?
Recommended dates have existing gutter bookings near your postcode district. Choosing one helps us group local visits. You can still select any other available date; recommendations do not promise an arrival time.