Booking and cancellation information

Your booking and payment

Your booking is confirmed only after successful payment. The displayed total includes VAT and covers one clean of each selected service. Repairs, commercial premises and unusual properties may require an agreed quotation first.

Annual and regular cleaning

The frequency you choose is recorded with your booking. The office will contact you to arrange future visits and confirm the price. This checkout does not authorise automatic charges for later visits.

Access and suitability

Please tell us about locked gates, restricted access, shared guttering, extensions and unusually high gutters before booking. If we cannot safely carry out the agreed work, we will discuss the available options with you before any additional work or charge.

Changes, cancellation and refunds

To change or cancel a booking, email contact@andyjonesguttercleaning.co.uk or call 01635 783447, quoting your reference. Tell us as soon as possible so we can release the visit.

For an online consumer service booking, you normally have 14 days from making the contract to cancel. If you expressly ask us to start within that period, you may have to pay for work supplied before cancellation; the right ends once the requested service has been fully performed. Your statutory rights are unaffected.

Weather and service concerns

If weather or safety conditions prevent the visit, the office will contact you to agree the next step. If you are unhappy with the work, contact us with your booking reference and a description so we can investigate and agree a remedy.